FAQs + Answers
PRODUCTS:
The textiles are hand screen printed just north of the Golden Gate Bridge in sunny northern California.
Most textile screen printers use plastisol ink, which is primarily PVC resin combined with a plasticizer. Alternatively, water-based inks are 100% solvent free and environmentally friendly, making this ink better for you and the environment. This type of ink absorbs into the fibers of the textile for a soft touch that becomes even softer after the first wash cycle. Water-based inks are often more challenging to work with than standard inks, but the environmental benefits are worth the extra effort.
Human hands screen print all Hop Skip Jump products. Although a high level of consistency is achieved in each print run, there may be slight variations that make each item truly one-of-a-kind. On screen colors approximate actual ink colors.
ORDERS:
Perhaps. Email via the Custom Print Shop link or connect via the website to discuss your request.
Yep, and aren't you a thoughtful gift giver! There is a digital gift card and an old school hard copy version. The gift card can be sent to you or directly to the recipient along with a short note from you. Contact me to place an order.
Yes, for certain product lines. Custom products can be designed specifically for your shop. Reach out via the website for details.
SHIPPING:
Shipping is within the United States via UPS or USPS. During checkout you will be able to select your service speed and see the corresponding cost. Unless otherwise noted in the item description, your purchase will ship out after the standard 3-5 business day processing, so factor that in with the shipping time. If you need expedited processing, please reach out to see what is possible. The carbon neutral option is recommended and UPS offers this at a very minimal cost. You will receive an email with tracking info after your package ships. Once the package leaves my hands the carrier is responsible for delayed, lost, or stolen packages caused by mean humans, inclement weather, etc.
Unless otherwise noted in the item description, all in stock items typically ship within 3-5 business days. Each item in the shop is hand printed by humans, so timelines can increase at certain times of the year. If you need expedited processing, please reach out to see what is possible.
All orders over $150 ship for free via ground service. Order for you and your pals and pay no shipping!
Reach out to printshop@hopskipjump.com prior to shipping your exchange to obtain an exchange form. This gives me a head start on preparing your replacement order. Exchanges are to be sent back via UPS. Tracking and limited insurance is included with UPS. You are responsible for return and new order shipping costs unless otherwise notified. Hop Skip Jump will cover shipping if an error was made by me.
Reach out to printshop@hopskipjump.com prior to shipping your return to obtain a return form. Returns are to be sent back via UPS. Tracking and limited insurance is included with UPS. You are responsible for return shipping costs. Hop Skip Jump will cover shipping if an error was made by me.
In an effort to keep a minimal footprint, gift wrapping is not typically available. Don't fret. The standard packaging looks tip top and a short hand written notecard with your gift message can be popped in the box.
At this time, standard online shipping is limited to the United States. Please send an email to obtain an international shipping quote. All customs, duties, taxes, etc. are the responsibility of the customer.
All products are packaged in 100% recyclable materials. Imagine cardboard box meets paper tape...chaperoned by paper wrap inside.
So, let's say that you need a cloth patch delivered by pony to the top of Mount Shasta. The contact info for a great sherpa will happily be provided. Send an email with your request and I'll see if I can help you.
GENERAL:
You betcha. You can sign up at the bottom of the website. Your contact information will never be shared or sold.
Yep. All images and content on this website are the property of Hop Skip Jump and are subject to copyright laws.
Please email printshop@hopskipjump.com with your specific request to obtain written permission. Win-win situations that make everyone happy are the easiest to approve.