LET'S TALK PURCHASES. Most major credit cards (including ShopifyPay, ApplePay, GooglePay, and PayPal) are accepted as payment. Sales tax is charged on any order shipping within California.
THE ITEM I WANT IS OUT OF STOCK IN MY SIZE. This can typically be resolved quickly unless the merch is part of a limited edition. Let me know exactly what item and size you are looking for and I will get back with you lickety-split.
DO YOU HAVE GIFT CARDS? Yes! There is a digital gift card and an old school hard copy gift card. Either can be purchased via email or phone. The gift card can be sent to you or directly to the recipient along with a short note from you.
WHAT ABOUT EXCHANGES AND/OR RETURNS? Standard products in their original condition can be exchanged or returned within 7 days of receipt. If you need a size swap, we can work that out. Send an email to obtain an exchange/return form prior to shipping. All items sent back for exchange/return must be in new unworn original condition with the original packaging. Custom orders and sale items are final sale and may not be exchanged or returned. See shipping details for more info.
I RECEIVED THE WRONG ITEM. Sorry! I do my best as a human, and sometimes an error is made. Send an email and the issue will be resolved right away. Hop Skip Jump will cover shipping when a replacement order is sent.
I NEED HELP! Please email email@example.com with any questions, comments, or suggestions. I want you to be super happy with your entire Hop Skip Jump experience, so let me know how I can make that happen!