LET'S TALK PURCHASES. Most major credit cards (including ShopifyPay, ApplePay, GooglePay, and PayPal) are accepted as payment. Sales tax is charged on any order shipping within California.
THE ITEM I WANT IS OUT OF STOCK IN MY SIZE. This can typically be resolved quickly unless the merch is part of a limited edition. Let us know exactly what item and size you are looking for and we will get back with you lickety-split.
DO YOU HAVE GIFT CARDS? Yes! There is a digital gift card and an old school hard copy gift card. Either can be purchased via email or phone. The gift card can be sent to you or directly to the recipient along with a short note from you.
WHAT ABOUT EXCHANGES AND/OR RETURNS? Standard products can be exchanged within 7 days of receipt. At this time returns are not accepted. If you need a size swap, we can work that out. Send an email to obtain an exchange form prior to shipping. All items sent back for exchange must be in new unworn, condition with the original packaging. Custom orders and sale items are final sale and may not be exchanged or returned.
I RECEIVED THE WRONG ITEM. Sorry! We do our best as humans, and sometimes an error is made. Send an email and the issue will be resolved right away.
I NEED HELP! Please email firstname.lastname@example.org with any questions, comments, or suggestions. We want you to be super happy with your entire Hop Skip Jump experience, so let us know how we can make that happen!